Contact
Email [email protected] for product support, privacy questions or help identifying encrypted provider data.
Payment receipts, tax documents, refunds and transaction questions are handled through Link, Stripe’s Managed Payments customer service. ElseKept support handles the app, licensing and recovery.
Refunds and withdrawal requests
ElseKept offers a voluntary 30-day refund period. Use the online withdrawal and refund form, the Link support route on your purchase receipt, or email [email protected] with the purchase email and approximate purchase date. Do not send card details. Mandatory consumer rights continue to apply independently of this policy.
What to include
Describe what you were trying to do, the app version, the macOS version and the user-facing error message. If the app offers a privacy-safe diagnostic export, review it before attaching it.
Never email a Recovery Kit, repository secret, OAuth token, cloud password, SSH private key or macOS Keychain export. Support will not ask for these.
Security reports
For a suspected security vulnerability, email [email protected] with a concise reproduction and the affected version. Avoid including real backup data or credentials.
Response expectations
ElseKept is maintained by an individual developer, so immediate or continuous support is not guaranteed. Reports that affect backup correctness, recovery or credential safety are prioritized.